Introduction
SentiCall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SentiCall mobile application ("App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Personal Information
- Account Information: Email address for account creation and authentication
- Audio Data: Voice recordings during calls for AI-powered translation and communication services
- Usage Data: Call duration, frequency, language preferences, and app usage statistics
Device Information
- Device Identifiers: Device type, operating system, app version
- Network Information: IP address, network connection type for service delivery
- Audio Hardware: Microphone access for voice recording functionality
Location Information
We do not collect or store location data.
How We Use Your Information
Core Functionality
- Voice Translation: Process audio recordings to provide real-time translation services
- Account Management: Maintain your account and provide customer support
- Service Delivery: Enable communication features and maintain app functionality
Service Improvement
- Analytics: Analyze usage patterns to improve app performance and user experience
- Quality Assurance: Monitor call quality and translation accuracy
- Feature Development: Develop new features based on usage data
Third-Party Services
We work with the following types of third-party service providers:
- Payment Processing: Stripe for handling subscription and payment transactions
- AI Services: Third-party AI providers for voice recognition and translation services
- Cloud Infrastructure: Secure cloud services for data processing and storage
Data Sharing Limitations
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Legal Requirements: When required by law, court order, or government investigation
- Safety and Security: To protect the safety of users or prevent illegal activities
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Audio Data Handling
Recording and Processing
- Audio recordings are processed in real-time for translation purposes
- Voice data is temporarily stored during active calls only
- We do not permanently store or archive your voice recordings
- Audio processing occurs on secure servers with encryption
Retention
- Voice data is automatically deleted after call completion
- No permanent audio recordings are maintained in our systems
Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption: Data transmission and storage use industry-standard encryption
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Security practices are regularly reviewed and updated
- Secure Infrastructure: Use of secure cloud services and data centers
Your Rights and Choices
Account Control
- Access: Request access to your personal information
- Correction: Update or correct your account information
- Deletion: Request deletion of your account and associated data
- Data Portability: Request a copy of your data in a portable format
Communication Preferences
- Notifications: Control push notifications through app settings
- Marketing: Opt-out of promotional communications (when applicable)
Exercising Your Rights
To exercise these rights, contact us at [email protected]
Children's Privacy
SentiCall is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
Data Retention
We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active
- Usage Data: Retained for analytical purposes for up to 2 years
- Audio Data: Deleted immediately after call completion
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date
- Sending notifications for material changes (when required)
Your continued use of the app after changes indicates acceptance of the updated policy.
Compliance
This Privacy Policy is designed to comply with:
- California Consumer Privacy Act (CCPA)
- European Union General Data Protection Regulation (GDPR)
- Children's Online Privacy Protection Act (COPPA)
- Other applicable privacy laws and regulations
Note: This privacy policy is specific to the SentiCall mobile application and does not cover other services or websites that may be linked from our app.